CONSULTANCY MODES & MODELS

Introduction

PART ONE: MODES, MODELS AND MODELLING
I Six Consultancy Modes
II Basic Elements of Consultancy Models

PART TWO: EXAMPLES OF MODES AND MODELS

III The Systemic Mode and Models 33
1. Soft Systems Methodology 33
2. Systems Consultation and Systemic Family Therapy .44

IV The Development Mode and Models 59
Models One and Two 59
1. Development Consultation 59
2. Constructionist Consulting 72

V The Organizational Management Mode and Mode Is 89
1. Process Consultation 89
A Note on Directive and Non-Directive 101
2. Management Consultancy 103
3. Systems Thinking for Managers 118

Three other Models 131
Collaborative Enquiry: A post-modern approach to
organizational consultation 131
Management Consultancies and the Diffusion of Knowledge 132

Macdonald Associates Consultancy 133

VI The Non-directive Approach to Work Mode and Models 143
1. Church Work Consultancy 143
2. Reciprocal or Co-consultancy 164
3. A note on the Bible Society Model 168
4 5

VII The Psychoanalytical and Psychodynamic Mode and Models 173
1. A Tavistock Approach 173
2. A Gestalt Approach to Consultancy 188

VIn The Complexity and Chaos Mode and Models 213
1. A Complexity Approach to Consultancy 214
2. Consulting at the Edge of Chaos 229

PART THREE: CONSULTANCY KNOWLEDGE BASES
IX Consultancy Epistemology 239

Tailpiece 261

Bibliography 263

Index of Subjects 265
Index of Names 270